FAQs

How long does shipping take?

Currently, our store only supports domestic orders, standard shipping typically takes 3-5 business days. Please note that shipping times may vary based on your location and any potential shipping delays.

How can I track my order?

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

Can I cancel my order after I already paid?

Once you order, you can immediately cancel by sending us an email at info@kofficanada.com and we will process your cancellation and refund within 1 - 2 business days.

How authentic is your coffee and pomelo products

Our products are sourced directly from the finest origins of our key ingredients, including premium coffee and pomelo. With abundant access to these high-quality raw materials, we prioritize formulations that maximize their benefits. As a result, our coffee cleanser and polish contain over 90% naturally extracted Arabica coffee, while our pomelo hair tonic features over 90% pure pomelo essential oil, ensuring unparalleled authenticity and effectiveness.